30+ years of dedication to elevating the service industry, empowering professionals to create spectacular guest experiences.
Stephanie is a seasoned hospitality expert with a deep-rooted commitment to excellence. From her early days as a Food & Beverage Manager at White Point Beach Resort to her role as General Manager of Snake River Grill and then Director of Food & Beverage at Pinnacle Entertainment's L'Auberge Lake Charles Casino Resort and when returning to Nova Scotia the General Manager of The Quarterdeck Resort. Stephanie has consistently driven revenue growth, enhanced guest satisfaction, and led teams to success for more than 30 years in both Canada and the United States. Currently working with clients such as South Shore Tourism Cooperative and Nova Scotia Lobster Crawl the mission continues. She holds two master's degrees from Cornell University and is also a certified sommelier.
At SMillerVision, we’re more than just hospitality mentors—we’re ambassadors of Nova Scotia’s rich tradition of warmth and service. Our Scotiable approach isn’t just about serving guests; it’s about creating connections, fostering warmth, and ensuring that every guest leaves with a smile and a story to tell.
Quick tips, guiding you through challenges.
Open forum, immediate feedback on pressing issues.
Deep dives into service excellence and leadership
Elevating guest experiences from their viewpoint.
Resources to overcome staffing hurdles.
Going further faster together.
Together, we don't just go the EXTRA MILE — we define it.
Connection is key.
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Increase guest satisfaction and driver your business to new heights with EXTRA MILE Service insight and tips.