Stop the Cycle of Turnover, Burnout, and Breakdown
It's more than fractional - it's bridge support
SMillerVision Bridges the Gap with Scotiable Service
Staffing transitions can be challenging, but they don’t have to disrupt the flow of your business. Imagine if you could take the time to hire the right person without the pressure of rushing into a decision - while still maintaining the high standards of service your guests expect. With SMillerVision’s Bridge Support, you can do just that.
Stephanie brings over three decades of experience in the hospitality industry, ensuring that your operations run smoothly and your guests receive exceptional service, even during times of change. But what sets Bridge Support apart is the integration of the Scotiable Service philosophy, ensuring that your business not only continues to function but thrives with the warmth, authenticity, and connection that define Nova Scotia’s hospitality.
Why Choose Bridge Support?
Expert Interim Leadership
Stephanie provides strategic direction and operational excellence grounded in the Scotiable approach. Her leadership with clients such as South Shore Tourism Cooperative and Nova Scotia Lobster Crawl showcases her ability to manage growth and complex projects while maintaining a personal, guest-centered focus.
Operational Excellence
With a proven track record, Stephanie ensures that your business continues to deliver exceptional guest experiences. As General Manager of Jackson Hole's Snake River Grill South, she led her team to achieve both service and operational excellence, all while fostering the Scotiable spirit of genuine connection and care.
Revenue Growth and Guest Satisfaction
Stephanie’s strategies drive revenue growth and enhance guest satisfaction by focusing on personalized service that leaves a lasting impression. At L'Auberge Casino Resort, she managed 13 outlets, upholding the company's highest service standards while ensuring that every guest interaction reflected the values of Scotiable Service.
Comprehensive Support
From front-of-house operations to marketing, Stephanie’s expertise covers all aspects of hospitality management. Her roles as Housekeeping Manager, Food & Beverage Director, and General Manager highlight her ability to integrate the Scotiable approach across your entire operation, ensuring that every detail contributes to a cohesive and memorable guest experience.
Community Involvement
Stephanie’s dedication to continuous improvement and community involvement extends beyond operational needs. Her involvement in various boards and community projects demonstrates her commitment to making a positive impact, both within your business and in the broader community, embodying the Scotiable values of connection and contribution.
Benefits of Bridge Support with Scotiable Service
Seamless Transition
Ensure your business runs smoothly without the stress of immediate hiring, while maintaining the Scotiable ethos that makes your service stand out.
High Standards Maintained
Your guests will continue to receive top-notch service that’s personalized, warm, and authentically Nova Scotian.
Strategic Planning
Utilize Stephanie’s expertise to develop long-term strategies that not only enhance your business operations but also deepen guest loyalty through Scotiable Service.
Financial Stability
Focus on profitability and cost management while maintaining service quality that reflects the genuine care and attention of the Scotiable approach.
Let SMillerVision bridge the gap and ensure that your business remains strong, connected, and guest-focused during times of transition. With Bridge Support, you’ll have the stability and expertise you need, allowing you to take the time to find the perfect fit for your team without compromising the quality of your guest experience.
For more information and to discuss how Stephanie can assist your business,
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It’s Not Your People.
If you’re constantly hiring, training, and losing employees…it’s not you.
But it might be your leadership style.
Turnover isn’t just frustrating, it’s exhausting.
And while it’s easy to blame a tough labour market,
I’ve worked with enough service based businesses to know the truth:
👉 People don’t leave jobs.
👉 They leave burnout.
👉 They leave chaos.
👉 They leave leadership that doesn’t see them.
The good news? That means it’s fixable.
When people stay, your reputation rises, and your business gets momentum.
It’s called Keep Factor™: The Leadership Shift That Makes Great People Stay.