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    • Home
    • About Us
    • Leadership Development
      • Fractional Support
      • Hospitality Hub
      • Service Strategy
    • Team Training
      • Guest Glimpse
      • The Scotiable Way
    • Resources & Tools
      • Testimonials
      • Hospitality Huddle
      • Peak-End Rule Guide
      • Pocket Coaching
      • Tool Kit
      • January Road Map
      • Coffee Talk Articles
    • Blog
  • Home
  • About Us
  • Leadership Development
    • Fractional Support
    • Hospitality Hub
    • Service Strategy
  • Team Training
    • Guest Glimpse
    • The Scotiable Way
  • Resources & Tools
    • Testimonials
    • Hospitality Huddle
    • Peak-End Rule Guide
    • Pocket Coaching
    • Tool Kit
    • January Road Map
    • Coffee Talk Articles
  • Blog

Stop the Cycle of Turnover, Burnout, and Breakdown

Stop the Cycle of Turnover, Burnout, and BreakdownStop the Cycle of Turnover, Burnout, and BreakdownStop the Cycle of Turnover, Burnout, and Breakdown

Service Strategy

Your Springboard to Exceptional Hospitality

Elevate your hospitality business from good to great—and even spectacular—with SMiller Vision’s Service Strategy. These exclusive workshops are meticulously crafted to reveal the secrets of exceptional service and hospitality, all while incorporating the warmth, authenticity, and connection that define Nova Scotia’s Scotiable service philosophy.


Imagine immersing yourself in a dynamic learning environment, guided by Stephanie herself, as she shares her wealth of knowledge and expertise garnered from over three decades in the industry. Each session is designed not just to teach but to inspire - to help you delight your guests, boost your earnings, and propel your business forward in the ever-evolving realm of the service industry.


What Makes our Service Strategy Unique?


Deep Dive into Scotiable Service

Each Service Strategy Session delves deep into the principles of Scotiable service, providing you with practical strategies, insider tips, and actionable insights that you can immediately apply to create guest experiences that are not just good, but truly spectacular. It’s about mastering the art of making every guest feel valued and welcomed.


Tailored Learning for Your Needs

Whether you’re looking to refine your customer service skills, master the art of upselling, or enhance your leadership abilities, there’s a Service Strategy tailored to meet your specific needs and aspirations. Each session aligns with the Scotiable approach, ensuring that the lessons you learn are grounded in the values of Nova Scotia’s renowned hospitality.


A Springboard to Spectacular Success These sessions serve as a powerful springboard for both personal and professional growth. Stephanie’s guidance empowers you to elevate your business, giving you the tools to not only meet but exceed the expectations of your guests, taking your service from good to great and even spectacular.


Practical, Actionable Insights

Service Strategy is all about practical application. You’ll leave each session with concrete strategies and techniques that you can implement immediately, helping you to create guest experiences that are extraordinary and unforgettable.


If you’re ready to unlock the secrets to exceptional service and embark on a transformative journey toward spectacular success, explore SMiller Vision’s **Service Strategy Sessions** today. Your path to unparalleled guest experiences begins here - where the Scotiable way meets your passion for hospitality.

What It Costs Not to Work with SMillerVision

Total Cost of Turnover

Prioritize Guest Experience

Total Cost of Turnover

In the service industry, replacing a single hourly employee typically costs $5,000–$7,000 on average. For management roles, the costs can soar to $10,000–$15,000 or more per employee.

Team Disruption

Prioritize Guest Experience

Total Cost of Turnover

Existing team members absorbing the workload while positions are vacant, leads to burnout and reduced efficiency. 

The indirect cost is harder to measure but can add $1,000–$3,000 per hire in lost team productivity

Prioritize Guest Experience

Prioritize Guest Experience

Revenue from Repeat Customers

Hospitality businesses that prioritize guest experience see 81% higher revenue growth than those that don’t. 

SMillerVision can make that your reality. 

Revenue from Repeat Customers

Revenue from Repeat Customers

Revenue from Repeat Customers

Repeat guests/customers spend 67% more than new ones, making guest/customer retention one of the most significant revenue drivers

Staff Training ROI

Revenue from Repeat Customers

Speed in Service Recovery

Companies that invest in training see a 218% return on investment, with sales increasing by 24% due to improved service. 

Speed in Service Recovery

Revenue from Repeat Customers

Speed in Service Recovery

Resolving customer complaints quickly increases loyalty by 25%

Employee Engagement

Onboarding and Training:

Onboarding and Training:

Highly engaged teams are 21% more profitable than those with low engagement levels

Onboarding and Training:

Onboarding and Training:

Onboarding and Training:

New employee onboarding, including training and mentoring, costs an average of $1,500–$2,500 per employee

Recruitment Costs

Onboarding and Training:

Recruitment Costs

Advertising the role, recruiting, and screening candidates can cost $1,000–$3,000 per hire.


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It’s Not Your People.


If you’re constantly hiring, training, and losing employees…it’s not you.
But it might be your leadership style.
Turnover isn’t just frustrating, it’s exhausting.
And while it’s easy to blame a tough labour market,
I’ve worked with enough service based businesses to know the truth:
👉 People don’t leave jobs.
👉 They leave burnout.
👉 They leave chaos.
👉 They leave leadership that doesn’t see them.


The good news? That means it’s fixable.


When people stay, your reputation rises, and your business gets momentum.


It’s called Keep Factor™: The Leadership Shift That Makes Great People Stay.

Register for May 26's session