we help you create employee experiences that set you apart from the others.
making you the business of choice for your guests and your team
empower teams. ELEVATE SERVICE. Grow Revenue.
Empowering Leaders and Teams, Increasing Guest and Employee Satisfaction and Growing Revenue.
At SMillerVision, we specialize in helping professionals unlock their full potential. Whether you're running a boutique hotel, managing a construction project, or leading a healthcare team, our mission is simple: to turn challenges into opportunities and interactions into lasting impressions.
With decades of hands-on industry experience, we offer tailored solutions that:
- Boost retention by transforming service delivery.
- Reduce costly employee turnover through cultural alignment and training.
- Increase satisfaction and revenue by creating memorable experiences that inspire loyalty.
Exceptional service isn't just about the industry you're in—it's about understanding that employees everywhere thrive when they feel valued, respected, and supported. Let us show you how going the EXTRA MILE can elevate your business to new heights.
How We Deliver Results:
- One-on-One Mentorship: Personalized guidance to tackle your specific challenges.
- Strategic Workshops: Actionable training for teams to create consistent, high-quality service.
- Coaching & Consulting: Insight-driven solutions that align with your unique goals.
Why Work with SMillerVision?
- Proven Track Record: 30+ years of hospitality experience, driving measurable outcomes.
- Customized Strategies: No cookie-cutter solutions; everything we do is tailored to your business.
- Focus on Results: Our methods are designed to improve satisfaction, increase revenue, and save you time.
Ready to transform your business?
Let’s work together to elevate your business beyond your expectations.
What It Costs Not to Work with SMillerVision
Total Cost of Turnover
Prioritize Guest Experience
Total Cost of Turnover
In the service industry, replacing a single hourly employee typically costs $5,000–$7,000 on average. For management roles, the costs can soar to $10,000–$15,000 or more per employee.
Team Disruption
Prioritize Guest Experience
Total Cost of Turnover
Existing team members absorbing the workload while positions are vacant, leads to burnout and reduced efficiency.
The indirect cost is harder to measure but can add $1,000–$3,000 per hire in lost team productivity
Prioritize Guest Experience
Prioritize Guest Experience
Revenue from Repeat Customers
Hospitality businesses that prioritize guest experience see 81% higher revenue growth than those that don’t.
SMillerVision can make that your reality.
Revenue from Repeat Customers
Revenue from Repeat Customers
Revenue from Repeat Customers
Repeat guests/customers spend 67% more than new ones, making guest/customer retention one of the most significant revenue drivers
Staff Training ROI
Revenue from Repeat Customers
Speed in Service Recovery
Companies that invest in training see a 218% return on investment, with sales increasing by 24% due to improved service.
Speed in Service Recovery
Revenue from Repeat Customers
Speed in Service Recovery
Resolving customer complaints quickly increases loyalty by 25%
Employee Engagement
Onboarding and Training:
Onboarding and Training:
Highly engaged teams are 21% more profitable than those with low engagement levels
Onboarding and Training:
Onboarding and Training:
Onboarding and Training:
New employee onboarding, including training and mentoring, costs an average of $1,500–$2,500 per employee
Recruitment Costs
Onboarding and Training:
Recruitment Costs
Advertising the role, recruiting, and screening candidates can cost $1,000–$3,000 per hire.
SERVICES OFFERED
Pocket Coaching
Quick tips, guiding you through challenges.
Hospitality Huddle
Open forum, immediate feedback on pressing issues.
Service Strategy
Deep dives into service excellence and leadership
Guest Glimpse
Elevating guest experiences from their viewpoint.
Fractional Support
Resources to overcome staffing hurdles.
Hospitality Hub
Going further faster together.
Get in Touch
Better yet, let's chat, even if it's virtually!
Connection is key.
Stephanie
Open today | 09:00 a.m. – 05:00 p.m. |
Tired of Hiring, Training … and Losing Employees?
Your business can’t afford to keep running in survival mode.
High turnover, disengaged teams, and inconsistent service aren’t just frustrating, they’re costing you time, money, and your reputation.
Employees don’t leave jobs. They leave bad leadership, poor culture, and burnout.
Creating an environment where employees want to stay and thrive.
Introducing
"Lead, Inspire, Retain: The Leader’s Path to Employee Experience"
*Reduce turnover
*Build a team
*Turn great service into your competitive advantage
Fix the root issue and watch everything else fall into place.
Ready to retain your employees?