Fractional Leadership

Executive-Level Strategy. Hospitality-Rooted Heart. Without the Full-Time Overhead.

Sometimes your business is too complex to run alone and too lean to hire a full-time leader.

That’s where I come in.

As your Fractional Hospitality and Service Experience Strategist, I provide high impact leadership, systems, and strategic oversight in just 10 hours per month.

You get trusted executive-level support without the six-figure salary.

This is designed for service-first, people-driven businesses who:

• Are struggling with turnover or retention
• Can’t afford to lose another great team member
• Want someone in their corner who’s built, led, and loved teams
• Need leadership coaching for emerging managers
• Are ready to elevate guest experience, brand trust, and internal culture
• Don’t have a GM or Director-level leader on staff
• Boutique hotels & inns

Perfect for:

• Boutique hotels & inns
• Short-term rental hosts
• Restaurant groups
• Tourism businesses
•  Wellness & retail brands
• Owner-led service companies ready to grow

• Monthly Strategy Call (up to 90 minutes)
• Priority Email & Voxer Support
• Team Culture + Service Review (guest experience, internal systems, retention risk)
• Leadership Coaching for one or more team members
• Custom Roadmap aligned to your team goals & KPIs
• Optional Add-Ons: Site visits, on-call coverage during busy seasons, or event planning/consulting support

• Clearer leadership direction and accountability
• Higher employee retention and engagement
• Improved guest experience scores and consistency
• Less burnout on you, more clarity for your team
• Support navigating difficult staff or service issues
• Peace of mind knowing someone has their eye on the details and the bigger picture

“Stephanie helped us shift from reacting to leading. Our team is more confident, and we’ve finally started to breathe again.”  Boutique Property Owner

“We went from zero off-season bookings to 40% occupancy and it started with Stephanie’s fractional support.” STR Client, Nova Scotia

10 hours of hands-on support + strategy
Let’s customize your plan based on what you and your team actually need.