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Five Weeks. Five Shifts. One Team That Chooses to Stay.

You don’t have a turnover problem, you have a keep problem. And that’s fixable.

 

Join the Loyalty Lab

You’ve tried everything to keep people — and they still leave.

Pay raises. Pizza Fridays. Pep talks.
You’ve done it all and the same problem keeps showing up: good people leave, morale dips, and you’re left filling gaps again.
It’s not because you’re failing,  it’s because the system most managers inherit wasn’t built to keep people.

What if loyalty isn’t luck?

Loyalty is built in micro-moments. It's how you listen, how you lead, and how you show people they matter.
The Keep Factor | Loyalty Lab helps you uncover what drives commitment in your team and teaches you how to build it, one human moment at a time.

Change How Your Team Feels & Your Customers Will Notice.

Before

Before

Before

  • Constant stress about staffing.
  • Good people leaving without warning.
  • Feeling like the culture is out of your control.

After

Before

Before

  • A team that shows up early because they want to.
  • Calm, confident leadership.
  • Guests who feel the difference.

What’s inside The Loyalty Lab

Weekly Experiments

Short Video Lessons

Short Video Lessons

culture shifts you test in your workplace

Short Video Lessons

Short Video Lessons

Short Video Lessons

under 10 minutes each

Leadership Tools

Short Video Lessons

Leadership Tools

reflection & connection prompts

Community Access

No theory. No overwhelm.

Leadership Tools

share insights with leaders just like you

Quick Wins

No theory. No overwhelm.

No theory. No overwhelm.

small shifts that make big impact

No theory. No overwhelm.

No theory. No overwhelm.

No theory. No overwhelm.

 Just real world tools that work.

When I first started leading teams, I thought loyalty was something people either had or didn’t.

But then I learned, loyalty is earned in the small moments.


It’s the “How are you?” that’s you really mean.
The “I’ve got your back” that’s proven and trusted. 


The first time I watched a burnt out team turn into a tight knit, high energy crew, it wasn’t because I changed the system.

It’s because I changed how I showed up for the team.


That’s what I’ll help you do here.

You might be thinking:

“Can something this simple really work?”
“My team’s too small for leadership training.”
“What if it doesn’t stick?”

I’ve led thousands of employees on 5 star teams in hotels, restaurants, and resorts. I’ve seen the frustration from the inside and I've seen how human centred leadership changes the game. 

Here’s what I know:


When you focus on connection over correction, things change, fast.


And once you learn how to keep people, you’ll never lead the same way again

Stephen T GENERAL MANAGER, RESTAURANT

Stephen T GENERAL MANAGER, RESTAURANT

Stephen T GENERAL MANAGER, RESTAURANT

“Stephanie has been a mentor to me since my early days in the industry. Her guidance helped me grow with confidence, and even in my departure, she continued to lead with grace and generosity.”

Chris L Operations Director, ResorT

Stephen T GENERAL MANAGER, RESTAURANT

Stephen T GENERAL MANAGER, RESTAURANT

“We stopped hiring out of desperation. The culture shift was immediate.”

Emily P GENERAL MANAGER, Restaurant

Stephen T GENERAL MANAGER, RESTAURANT

Emily P GENERAL MANAGER, Restaurant

“Stephanie reminded me why I love this industry. My team feels seen again and it shows in how they treat guests.”

Frequently asked questions

Please reach us at stephanie@smillervision.com if you cannot find an answer to your question.

Each lesson is under 10 minutes — and every shift fits into the work you’re already doing.

Culture starts with one leader and one moment. That’s enough to start transformation.

If you complete all five experiments and don’t feel a measurable shift, I’ll book a personal call to help you course-correct, at no extra cost.

I built this program for leaders who are busy and skeptical.

If you show up and do the five experiments and don’t feel a shift — I’ll personally book a one-on-one call with you to help you get unstuck.

That’s how much I believe in what this can do.

No risk. Just results.

Six weeks from now, imagine this:

Six weeks from now, imagine this…
You walk into work and notice it immediately, lighter energy, laughter, calm confidence.
The people who used to avoid eye contact now make it.
No one’s quit in a month.
That’s the ripple effect of leadership done differently.
That’s The Keep Factor in action.

Join The Keep Factor | Loyalty Lab

Five weeks.
Five small shifts.
A team that stays.


The best leaders don’t just keep their people, they keep their promise to them.

Join Now

The Keep Factor | Loyalty Lab

Five Weeks. Five Simple Shifts. One Team That Chooses to Stay.

You’re not scrambling to plug holes in your roster. You’re stepping fully into your role as the leader who builds loyalty. Not through perks or pizza, through presence, purpose, and culture that moves people from just showing up… to staying.


Here’s what happens when you step into the Leadership + Loyalty Path:

  • You’ll uncover the hidden drivers of loyalty, not the perks, the pizza days, the flashy promises but the quiet trust, genuine connection, and human energy that make your people want to stay.
  • Each week we’ll do one micro-moment “experiment” you can start this week. No extra admin. No giant time-sink. Just the leadership you’re already doing, levelled up.
  • See the shift: responses like “I showed up early today” or “I’m staying” start becoming part of your morning walk-through. Your team isn’t just staffing shifts, they’re showing up alive.
  • You become more than a manager, you become a culture creator. The kind of leader your team roots for, the kind of leader who doesn’t keep things going, you become the leader who propels things forward.


Join the Loyalty Lab.
Five weeks. One clear focus: build a workplace people choose to stay for.



“Stephanie has been a mentor to me since my early days in the industry. Her guidance helped me grow with confidence, and even in my departure, she continued to lead with grace and generosity.”


S Tyson  

Ember Grille & Wine Bar 

Join the Loyalty Lab

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  • Keep Factor | Loyalty Lab

Because Leadership

without emotional intelligence harms your workplace. 


People don’t leave jobs. 

They leave how a job feels. 


This is a simple way to understand the experience your team is having on the other side of your leadership. 


It takes about 3 minutes and gives you a personalized "Retention Archetype" helping you strengthen culture and keep your best people. 

Send Retention Assessment ToolKit