we help you create employee experiences that set you apart from the others.
About Stephanie and SMillerVision
Stephanie is a seasoned hospitality expert with a deep-rooted commitment to excellence. From her early days as a Food & Beverage Manager at White Point Beach Resort to her role as General Manager of Snake River Grill and then Director of Food & Beverage at Pinnacle Entertainment's L'Auberge Lake Charles Casino Resort and when returning to Nova Scotia the General Manager of The Quarterdeck Resort. Stephanie has consistently driven revenue growth, enhanced guest satisfaction, and led teams to success for more than 30 years in both Canada and the United States. Currently working with clients such as South Shore Tourism Cooperative and Nova Scotia Lobster Crawl the mission continues. She holds two master's degrees from Cornell University and is also a certified sommelier.
"With over three decades of experience in the Resort sector, I have had the privilege of working with some of the world's top hospitality brands. My journey has equipped me with a deep understanding of what drives success in this industry, from leadership development to team training and profit enhancement"
Stephanie Miller Vincent FounderSMiillerVision is not just about elevating service - it's about creating connections, building communities, and transforming the way the world experiences hospitality. Stephanie's journey began on the South Shore of Nova Scotia, where the values of warmth, authenticity, and genuine care for others were instilled in her from the very beginning. These values are at the core of SMillerVison and the Scotiable service philosophy, which we proudly bring to hospitality businesses around the globe.
A Passionate Advocate for Hospitality Excellence
Stephanie's roots in Nova Scotia run deep. Growing up in this beautiful province, known for its breathtaking landscapes and welcoming people, Stephanie learned early on that hospitality is more than just a profession - it’s a way of life. From her first job as a server at White Point Beach Resort to her role as General Manager at The Quarterdeck Resort, Stephanie’s career has been shaped by the lessons of her Nova Scotian upbringing: treat every guest like a friend, and every service moment as an opportunity to create something special.
Stephanie’s connection to community has always been a driving force in her work. She has witnessed firsthand the power of service to bring people together, whether it’s through the warmth of a greeting, the thoughtfulness of a recommendation, or the simple act of making someone feel at home, no matter how far they’ve traveled. These experiences have nfluenced Stephanie’s belief in the Scotiable way—a belief that true hospitality is about creating lasting memories, not just transactions.
The Scotiable Service Philosophy: Inspired by Nova Scotia, Delivered to the World
The Scotiable Service philosophy is the heartbeat of SMillerVision. It’s an approach that takes the best of Nova Scotia’s renowned hospitality—the friendliness, the genuine care, the community spirit—and integrates it into every service we offer. Whether we’re working with a local inn or a luxury resort, our goal is to help businesses create guest experiences that are not only spectacular yet also deeply personal and memorable.
What sets Scotiable Service apart is its focus on connection. In an industry often driven by efficiency and standardization, we emphasize the importance of personal touch, attention to detail, and the human element of service. Our clients don’t just learn how to serve—they learn how to connect, how to listen, and how to make every guest feel like they’re part of something special.
Our Mission: Empowering Hospitality Through Connection and Care
At SMillerVision, our mission is to elevate hospitality standards worldwide by sharing the Scotiable Service philosophy with businesses that are passionate about creating meaningful guest experiences. We believe that by teaching the principles of Nova Scotia’s hospitality—rooted in authenticity, warmth, and a commitment to excellence—we can help our clients not only meet but exceed the expectations of their guests.
Stephanie’s vision for the future is one where the Scotiable way becomes a hallmark of quality in the hospitality industry, recognized and celebrated by guests and professionals alike. By fostering a culture of care, connection, and community, we aim to create a lasting impact on the industry, one guest interaction at a time.
Join Us on the Journey
You're invited to join us on this journey of transformation. Whether you’re looking to refine your service, empower your team, or elevate your guest experience, SMillerVision is here to guide you every step of the way. Let’s work together to bring the warmth, authenticity, and excellence of Nova Scotia’s hospitality to your business - because when service is done the Scotiable way, it’s not just good; or even spectacular, it’s unforgettable.
Tired of Hiring, Training … and Losing Employees?
Your business can’t afford to keep running in survival mode.
High turnover, disengaged teams, and inconsistent service aren’t just frustrating, they’re costing you time, money, and your reputation.
Employees don’t leave jobs. They leave bad leadership, poor culture, and burnout.
Creating an environment where employees want to stay and thrive.
Introducing
"Lead, Inspire, Retain: The Leader’s Path to Employee Experience"
*Reduce turnover
*Build a team
*Turn great service into your competitive advantage
Fix the root issue and watch everything else fall into place.
Ready to retain your employees?