As a hospitality industry veteran with over 30 years of experience, I know what it takes to turn great service into unforgettable guest experiences. After countless interactions with managers and owners who faced challenges in building guest loyalty and reputation, I created the SMillerVision Hospitality Essentials Toolkit. This toolkit is designed to empower you with practical tools to elevate your service, attract loyal customers, and ensure your venue stands out in a crowded market!
This toolkit is perfect for you if:
The SMillerVision Hospitality Essentials Toolkit is a comprehensive set of templates and guides:
Imagine transforming every guest experience into a powerful endorsement for your venue. This toolkit will:
I know the hospitality industry inside and out, and this toolkit is the result of years of experience and insight into what truly works. My approach is practical and tailored for leaders like you who want to make a meaningful impact. But don’t just take my word for it:
'The Hospitality Essentials Toolkit has been a game changer for my business! It provided me with the exact tools I needed to engage with my guests and showcase our best reviews. Highly recommend!' - Alex T., Restaurant Owner
Ready to elevate your guest experience and reputation?
If you’re constantly hiring, training, and losing employees…it’s not you.
But it might be your leadership style.
Turnover isn’t just frustrating, it’s exhausting.
And while it’s easy to blame a tough labour market,
I’ve worked with enough service based businesses to know the truth:
👉 People don’t leave jobs.
👉 They leave burnout.
👉 They leave chaos.
👉 They leave leadership that doesn’t see them.
The good news? That means it’s fixable.
When people stay, your reputation rises, and your business gets momentum.
It’s called Keep Factor™: The Leadership Shift That Makes Great People Stay.