Stop the Cycle of Turnover, Burnout, and Breakdown
Guest glimpse
Like stepping into the shoes of your guest and seeing the business through their eyes.
Imagine stepping into the shoes of your guests and seeing your business through their eyes, but with the added perspective of Nova Scotia’s renowned hospitality. The Guest Glimpse - or as some might call it, the mystery shop—offered by SMillerVision, is not just about evaluating your service offerings; it’s about experiencing them from a fresh, Scotiable perspective.
The Guest Glimpse is designed to help you understand exactly how your guests feel from the moment they step through your doors until the final goodbye. It’s about ensuring that every interaction, every detail, and every moment reflects the warmth, authenticity, and personal connection that define Scotiable service.
The Scotiable Approach to Guest Glimpse
Stephanie orchestrates these Guest Glimpses with the precision and care that comes from over three decades of experience in the hospitality industry. She doesn’t just observe; she immerses herself in the experience, blending in seamlessly with your regular guests while keeping an eye out for those special moments of connection that make your service stand out.
During her visit, Stephanie meticulously observes every aspect of the guest experience. She takes note of the ambiance, the service quality, the interactions between staff and guests, and the overall atmosphere. But what sets a Scotiable Guest Glimpse apart is the focus on how your team embodies the values of Nova Scotian hospitality—making guests feel welcomed, valued, and truly cared for.
Comprehensive Feedback, Scotiable Insights
After her visit, Stephanie compiles her observations into a comprehensive report that not only highlights what’s working well but also identifies opportunities for enhancing the guest experience through the Scotiable lens. This feedback goes beyond the basics - it delves into how you can create more meaningful connections with your guests, fostering loyalty and ensuring that they leave with a lasting impression of your hospitality.
With Stephanie’s expert eye and constructive feedback, you’ll gain invaluable insights into how to elevate your service game. Whether it’s fine-tuning small details or making strategic changes, the Scotiable Guest Glimpse is like having a secret weapon in your quest for excellence in service. It’s an opportunity to see your business as your guests do and to ensure that every aspect of their experience embodies the best of Nova Scotia’s hospitality.
Why Choose a Guest Glimpse?
Fresh Perspective
Gain a new, Scotiable view of your business from a guest’s perspective.
Detailed Observations
Receive comprehensive feedback on every aspect of the guest experience, with a focus on connection and authenticity.
Actionable Insights
Implement Stephanie’s recommendations to enhance service quality, foster guest loyalty, and elevate your overall guest experience.
Elevate to Excellence
Use the Guest Glimpse as a tool to take your business from good to great and even spectacular, ensuring that every guest leaves with a lasting memory of your hospitality.
If you’re ready to take your service to the next level and see your business through the Scotiable lens, invite Stephanie to work her magic. Let her help you fine-tune your operations, enhance guest satisfaction, and ensure that your service reflects the very best of Nova Scotian hospitality.
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It’s Not Your People.
If you’re constantly hiring, training, and losing employees…it’s not you.
But it might be your leadership style.
Turnover isn’t just frustrating, it’s exhausting.
And while it’s easy to blame a tough labour market,
I’ve worked with enough service based businesses to know the truth:
👉 People don’t leave jobs.
👉 They leave burnout.
👉 They leave chaos.
👉 They leave leadership that doesn’t see them.
The good news? That means it’s fixable.
When people stay, your reputation rises, and your business gets momentum.
It’s called Keep Factor™: The Leadership Shift That Makes Great People Stay.